FAQ Topics

Wearing, Cleaning and storage of your contact lenses

Q

How to put and take contact lenses

A

Putting contact lenses on: step by step. STEP 1: Thoroughly wash and dry your hands with soap and a clean towel. STEP 2: Rinse your lens with solution to remove any trace of debris. (If you’re using dailies/1-day lenses, simply take them out of the package, no solution is needed) Tip: To avoid mixing up your contact lenses, always apply and remove the lens for your RIGHT eye first. STEP 3: Place the lens on the tip of your index finger. Be sure the lens is correctly oriented by checking the inside–out marker. STEP 4: Use your other hand to hold your upper eyelid so you won’t blink. STEP 5: Pull down your lower eyelid with the other fingers of your applying hand. STEP 6: Look up at the ceiling and gently place the lens on the lower part of your eye. STEP 7: Slowly release your eyelid and close your eye for a moment. STEP 8: Blink several times to center the lens. You’re all set. STEP 9: If your lens feels uncomfortable, remove it and inspect for damage or debris. If it’s damaged, discard it. Otherwise, rinse with more solution and reapply. Taking contact lenses off: step by step. STEP 1: Thoroughly wash and dry your hands with soap and a clean towel. STEP 2: Look up at the ceiling and pull down your lower eye lid. Tip: To avoid mixing up your contact lenses, always apply (and remove) them in the same order. STEP 3: Bring your index finger close to your eye until you touch the lower edge of the lens. STEP 4: Slide the lens down to the lower white part of your eye. STEP 5: Gently squeeze the lens between your thumb and index finger and remove it. STEP 6: Remove the other lens following the same procedure.

Q

How to clean your contact lenses

A

Reusable lenses need to be cleaned and disinfected. By cleaning and rinsing your contact lenses properly, you’ll eliminate at least 90% of any bacteria – so a good, regular cleaning routine is important to keep your eyes as healthy as possible. How to clean your lenses Follow our step by step guide to cleaning your lenses and always refer to the usage guide that comes with your contact lens solution: 1. The best time to clean and disinfect reusable, soft contact lenses is immediately after you remove them 2. Place the lens in the clean dry palm of one hand 3. Apply a few drops of the cleaning solution and use your little finger to rub the front and back surface of each lens gently 4. Rinse your lenses thoroughly with the solution and place into the lens case 5. Fill each chamber of the lens case with solution, close the lids and leave to soak until you have to change the storing solution (this will depend on which contact lens solution you are using – check the usage guide to see) Don’t forget your lens case! We all know how important it is to keep our lenses clean. But you’d be surprised how many people overlook their lens cases. Your lens case needs to be just as clean as your lenses, after all they spend a lot of time soaking in them. Follow our simple tips and keep your lens cases as hygienic as possible: • After you’ve inserted your lenses, empty your case of solution • Regularly rinse your case with fresh disinfecting solution and leave to air dry on a daily basis (microbes cannot multiply in dry conditions) • Replace your cases frequently – monthly is ideal

Q

What should I do if I have problems with my contact lenses?

A

In the first instance, stop wearing them. If you have any doubts, or discomfort that does not improve upon removing the lens consult your optician as soon as possible. WHAT TO DO IF A PROBLEM OCCURS: •  IMMEDIATELY remove the lens •  Occasional dryness may be relieved by the use of lubricating and wetting drops. If dryness persists consult your eye care professional •  If a lens sticks (stops moving), apply several drops of a lubricating solution and wait until the lens begins to move freely on the eye before attempting to remove it. If the lens continues to stick, IMMEDIATELY consult your eye care professional

Q

If I only use my contact lenses occasionally, how often should I replace them?

A

The replacement period mentioned on the contact lens box refers to the actual time you wear the lenses, so the lenses can last longer if you are not wearing them every day. An example: Lenses indicated for monthly replacement can be used 30 times/days, so if you for example use your monthly disposable lenses every day then you need to replace your lenses every month if you for example only use monthly disposable every 2nd day then you need to replace your lenses every 2nd month Note: Daily disposable contact lenses should NEVER be cleaned and reused. Regarding long term storage of contact lenses in the cleaner case: The contact lens cleaning solution will only be effective for some time, this depends on the brand.  In general, you should replace the contact lens solution in the cleaner case at least every 2nd month.

Q	Should I have regular eye exams even if my eyes has not changed?
A	Use of contact lenses may cause damage to the eyes without necessarily causing any obvious symptoms, so always follow your optician's advice, and have regular exams of your eyes.

Q	Can I share or trade my contact lenses with others?
A	Sharing contact lenses may spread micro-organisms that may result in serious eye health problems, so don't share your contact lenses with anyone. Contact lenses, including those worn for cosmetic reasons, should only be worn under the supervision of an eye care professional.

Q	Are contact lenses difficult to take care of?
A	There are many different types of contact lenses, which means there are also many different methods of caring for them. You need to clean and desinfect your lenses on a regular basis, unless you have chosen Daily Disposable lenses that does not require cleaning and maintenance.

Q	Can I switch to another brand of contact lens solution?
A	The contact lens cleaning/storage solution recommended by your eye care professional is likely the best choice for you, so you should not switch to a different brand without first consulting with your eye care professional.

Q

Why is it neccessary to clean my contact lenses?

A

All contact lenses (except 1-day disposable lenses) require a cleaning, disinfecting and rinsing solution, so You must always clean and disinfect any contact lens you remove from your eye before you put the lens back in. Contact lenses are exposed to a complex environment whilst on the eye. The tearfilm contains a number of different proteins which potentially adhere to the surface of the contact lens. The buildup of protein reduces the wettability of the surface of the contact lens which causes a "smeary" or "fogginess" to vision. There are many types of cleansing systems. The choice depends on the type of lens you use, if you have allergies or if your eyes tend to form protein deposits. Ask your eye doctor what kind of cleaning solutions you should use.

Q	How often should I replace my contact lenses?
A	There are many types of contact lenses, so how often you should replace your contact lenses depends upon the type of contact lenses you wear. Replacement periods varies from 1 day (Daily lenses), 1 week, 2 weeks, 1 month (monthly lenses), or even longer. Always follow your eye care specialists advice.

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How to order from us

Q

Which payment methods do you accept?

A

When ordering from us, you can select one of the following payment methods: Credit cards / debit cards Paypal Bank transfer Detailed explanation: Bank transfer Issue the transfer to: Our company name: Dianthus, Lda. Bank: Santander Totta For national transfers, within Portugal: IBAN: PT50 0018 0003 4053 4257020 43   For international transfers, to Portugal, you will need the following information: IBAN: PT50 0018 0003 4053 4257020 43 (for European customers) BIC (SWIFT): TOTAPTPL (for non-EU customers, example: USA/Canada)

Q

Are my payment details and personal information details secure?

A

Your data We protect your privacy and your data will not be given to any third party. Your payment information We use PayPal to process credit card payments.  PayPal is the SAFE way to pay online, and PayPal is the world’s most popular payment system. Over 100 million people use PayPal to buy products and services online. PayPal is the world’s most popular payment system When you fill out the payment information, a secure connection is set up between your browser and PayPal's server. PayPal use strong encryption technology to securely encrypt your card details while your payment data are being transferred. Your financial security is our highest priority. We do not have access to your credit card numbers, this information is only available to PayPal. The only information we receive when you make your payment through PayPal, is whether your payment has gone through, or not.

Q

What is the delivery time?

A

1.  Standard products: The majority of daily, 1-2 week and monthly lenses: The majority of the orders are shipped between 1-3 days. 2. Special lenses: Toric lenses (lenses for Astigmatism), colored lenses, hard/RGP lenses, annual lenses, fun/halloween lenses and any product that is a made-to-order product: These products are always ordered directly from the manufacturer.  The delivery time depends on the lens type/model (variable). Delivery time is the estimated time from we send the lenses and until you should receive them. Estimated delivery times Destination Delivery Method Estimated Delivery Time Portugal Courier or Registered Mail 1-2 business days Rest of Europe Registered Mail 2-7 business days Outside Europe Registered Mail 6-14 business days Total time (the time from you order and until you receive the products) is dependent on the availability of the item/s in your order. A total delivery date can in principle not be guaranteed, since we have no influence on delays in delivery by the manufacturer and/or the shipping partners or force majeure.

Q

Is it safe to pay with a credit card?

A

We use PayPal to process credit card payments.  PayPal is the SAFE way to pay online, and PayPal is the world’s most popular payment system. Over 100 million people use PayPal to buy products and services online. PayPal is the world’s most popular payment system When you fill out the payment information, a secure connection is set up between your browser and PayPal's server. PayPal use strong encryption technology to securely encrypt your card details while your payment data are being transferred. Your financial security is our highest priority.  We never see your bank or credit card numbers, this information is only available to PayPal. The only information we receive when you make your payment through PayPal, is whether your payment has gone through, or not.

Q	Can I order by mail or telephone?
A	All orders has to be made by you, in our web shop. Orders by mail or telephone is not possible.

Q	How do I know that my order has been received?
A	We automatically send you an e-mail confirming the receipt of your order after you have confirmed the order in our web shop.

Q	Can I order lenses that is not mentioned in your website?
A	We will most probably be able to help you. Send us an email, where you specify the Lens name, the Manufacturer, and the lens material. We will then contact our suppliers.  When we have a reply, we will contact you, informing if we can deliver the lenses, and at which price.

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Returns/exchanges of contact lenses

Q

Can I return contact lenses that I have received?

A

Return policy. 1. Standard contact lenses can be returned to us. Just send the products to us - unopened (unopened containers / boxes or packaging). Contact lenses are classified as medical products, and opened boxes or opened vials are not suitable for resale. - in the original packaging, and suitable for re-sale again (no marks, damages, etc.) - with our return-form, found here: Product return form - within 14 days after reception of the product and we will refund your money within 1-2 days after reception of the product. Refunds will normally be made by re-crediting the payment card account from which the money was originally debited, or by transfer to your bank account. Note: Single blisters from the contact lens box cannot be returned, since these are not suitable for resale. You are responsible for the shipping and shipping costs to us. Please keep a "proof of postage" when returning goods. 2. Non-standard contact lenses ("made-to-order" lenses, toric lenses, fun/haloween lenses) cannot be exchanged, returned or canselled.

Q

Can I return defective lenses?

A

Defective lenses can be exchanged for the same product if the manufacturer's laboratory confirms the defect. Print and fill in our our return form, and send it with the defective lens in a contact lens case + the original packaging, within 14 days after reception of the product. Our return-form is found here: Return form When we receive the lenses from you, we will forward the lens to the manufacturer's laboratory for analysis.  Contact lenses are classified as medical products, and the manufacturer will make a thorough inspection and analysis of the products.  This process usually takes 4-6 weeks. If the lens manufacturer agrees that the lens is defective, a replacement lens will be sent to you at no cost. We cannot issue refunds for defective items.

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Other

Q

What is the shipping expenses?

A

Depending on the destination country, we offer several shipping options.  Our shipping prices are automatically calculated based on your selected shipping option, destination country and the weight of the products ordered. You can also see available shipping options and estimated shipping prices in the product page (but depends on the quantity ordered). The total shipping/delivery costs are shown in the checkout.

Q	Can you advice what lenses I should buy?
A	The best lenses for you depend on how you want to wear them, how much time you want to spend taking care of them, and how much money you want to spend. Only a qualified optician examining you should advise you about which lenses are good for your eyes.

Q	Can I use soft contact lenses if I have astigmatism?
A	Contact lenses that correct astigmatism are called toric lenses.  Toric lenses exist as daily, 2-weeks, monthly or annual lenses.  You can find these lenses in our web shop by selecting "Toric lenses" in the menu. We even have colored lenses that correct astigmatism.

Q	I have dark eyes, can I wear colored contact lenses?
A	Colored contact lenses for dark eyes are called opaque contacts. If you have light colored eyes, you can use contacts with enhancer tints to enhance your own eye color, or you can use opaque contacts to change your eye color.

Q	Can I swim with my contact lenses?
A	It is not adviceable to swim with your contact lenses. Water contains bacterias that can adhere to your lenses and cause infections, so if you do choose to swim with your lenses, we recommend that you wear goggles and that you always disinfect your contact lenses immediately afterwards.

Q

Can I wear contact lenses while participating in sports?

A

Glasses fog up, slip and may also fall off when participating in sports.  Also, glasses do not provide peripheral (side) vision. There are many advantages to wearing contact lenses instead of glasses when participating in sports; » they always stay in place » they will not steam up from perspiration » they will not fog up if you move from cold to warm temperatures. » they provide better peripheral vision and depth perception » they eliminate the risk of injury caused by wearing glasses » they make it easier to wear protective goggles

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