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Frequently Asked Questions

FAQ Topics

Wearing, Cleaning and storage of your contact lenses

Q How to put and take contact lenses
Q How to clean your contact lenses
Q What should I do if I have problems with my contact lenses?
Q If I only use my contact lenses occasionally, how often should I replace them?
Q Should I have regular eye exams even if my eyes has not changed?
Q Can I share or trade my contact lenses with others?
Q Are contact lenses difficult to take care of?
Q Can I switch to another brand of contact lens solution?
Q Why is it neccessary to clean my contact lenses?
Q How often should I replace my contact lenses?

How to order from us

Q Which payment methods do you accept?
Q Are my payment details and personal information details secure?
Q What is the delivery time?
Q Is it safe to pay with a credit card?
Q Can I order by mail or telephone?
Q How do I know that my order has been received?
Q Can I order lenses that is not mentioned in your website?

Returns/exchanges of contact lenses

Q Can I return contact lenses that I have received?
Q Can I return defective lenses?


Q What is the shipping expenses?
Q Can you advice what lenses I should buy?
Q Can I use soft contact lenses if I have astigmatism?
Q I have dark eyes, can I wear colored contact lenses?
Q Can I swim with my contact lenses?
Q Can I wear contact lenses while participating in sports?